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For Our Patients and Visitors

At Valley General Hospital we believe that our patients have both the right and responsibility to be an active member in their health care team. Click here to read Valley General Hospital’s complete list of patient and visitors rights and responsibilities.

Whether you are a visitor or a patient, Valley General Hospital offers many comforts and conveniences. From the delicious food and friendly faces in the Trax Edge Café to the pastoral care our Foundation provides all patients and their families, we try our best to make your individual experience with us a favorable one. Click the following links to find out more details:


Main Admitting is located adjacent to the hospital Main Lobby.
Hours: 6 a.m. – 6 p.m. Monday through Friday

  • Inpatient Admissions
  • Outpatient Surgery
  • Outpatient GI and Respiratory Care (Cardiac Stress Testing, etc.)
  • Outpatient Diagnostic Imaging Services, specifically CT, Xrays and Unscheduled Ultrasound

Outpatient Admitting is located in the Medical Office Building.
Hours: 7 a.m. – 6 p.m.

  • MRI
  • Mammography
  • Ultrasound (Scheduled)
  • Laboratory

Emergency Department Care
Hours: Open 24 hours a day/7 days a week

Billing Office

Valley General Hospital’s Patient Financial Service office is open Monday through Friday 8:00am - 5:00pm. If you need to reach us by phone, please call 360-794-1495 or toll free 855-320-7738

Online bill pay is available for any Valley General Hospital account. Valley General Hospital bills separately from other providers of care. In addition to your bill from Valley General Hospital, you may receive bills from other providers. Their contact information is provided on their billing statement. Click here to make payments to your Valley General Hospital account.

Café and Espresso

Valley General Hospital’s cafeteria is the Trax Edge Café (named for the railroad tracks that can be seen from any window) and is open daily for patients, staff and visitors. Offerings include breakfast, SBC espresso, lunch and dinner, baked goods, salad bar, soups and short order grill items.

Hours: 7 a.m. – 6 p.m. Monday through Friday
8:30 a.m. – 6 p.m. Saturday and Sunday

Gift Shop

The Joyce Stewart Gift Shop is operated by Guild members and volunteers. The gift shop is located in Valley General Hospital’s Main Lobby. The shop offers items such as: cards, gifts, flowers, jewelry and snack foods. Each year the gift shop donates approximately $10,000 to the hospital.

Hours: 10 a.m. – 4 p.m. Monday through Friday
Closed on Saturday and Sunday

Pastoral Care

Funded by the Valley General Hospital’s foundation, the hospital provides a chaplain who is a member of the Hospital Chaplains Ministry Association. HCMA,, founded in 1939, is a nonsectarian organization that recruits, trains, certifies and places Chaplains in healthcare organizations worldwide. HCMA Chaplains are recognized by the Joint Commission on Accreditation of Healthcare Organizations (JCAHO) as legitimate providers of spiritual care within hospitals and other heathcare organizations. The hospital chaplain is on call for emergencies or families in crisis, and he is available to staff if they desire.

Social Services

Valley General Hospital provides a Social Services representative who acts as an information specialist for our patients. Social Services can assist patients by arranging: hospice services, living arrangements and access to necessary equipment such as walkers and crutches. Social Services is available to all patients who qualify for assistance.

Smoking and Tobacco Use Policy

Valley General Hospital will be a smoke and tobacco-free campus beginning January 1, 2011. As a health care organization, we are committed to the wellness of our employees, patients and visitors. We believe we are responsible for a leadership role on this major health issue, and allowing people to smoke on our campuses defeats this purpose. Our medical staff is committed to this new policy and will be prescribing their patients nicotine-replacement options during their stay. Please use the following links as a resource if you are interested in quitting or call the Washington State Department of Health’s Quitline 800-QUIT-NOW.